Terms & Policies

Last Updated: August 18th, 2026

Welcome to VÄILA GALLARĒ. By placing an order with us, you acknowledge and agree to the following terms and policies. Please read carefully before purchasing.

1. Orders & Payments

All orders must be paid in full before processing begins unless otherwise stated.

Please carefully review your order, including wig type, length, color, cap size, and customization selections before submitting your purchase. Once an order has been placed, changes may not be possible.

We reserve the right to cancel or refuse an order at our discretion. If an order is canceled by us, the customer will be notified and refunded accordingly.

2. Processing Time

Orders are processed within 4-10 business days after payment has been received.

Custom wigs and personalized orders may require additional processing time. Processing times do not include shipping or delivery time.

Please allow additional time during holidays, sales, or periods of high order volume.

3. Shipping & Delivery

Once your order has been shipped, you will receive tracking information when available.

VÄILA GALLARĒ is not responsible for delays caused by the shipping carrier, incorrect or incomplete shipping information provided by the customer, weather, holidays, or circumstances outside of our control.

Customers are responsible for entering the correct shipping address at checkout. If an order is returned because of an incorrect address, additional shipping c

harges may apply.

4. Custom Wigs & Customization

Because custom wigs are made or customized specifically for each customer, custom orders are final sale.

Please double-check all measurements, specifications, color selections, and customization requests before placing your order.

Results may vary slightly from photos due to lighting, screen settings, hair texture, and the nature of handmade/customized products.

5. Returns & Exchanges

For hygiene and sanitation reasons, VÄILA GALLARĒ does not accept returns or exchanges on wigs that have been worn, altered, brushed, cut, washed, colored, bleached, styled, or otherwise manipulated.

If returns or exchanges are accepted, the item must be returned in its original condition and within 10 days of delivery.

Items must be unworn, unaltered, and free of makeup, perfume, smoke, oils, products, or other signs of use.

Sale items, clearance items, custom wigs, and personalized orders may be final sale.

6. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or defective item, please contact us within 4 days of delivery at vailagallere.com.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos of the item and packaging

We will review the issue and determine the appropriate resolution.

7. Wig Care & Maintenance

Customers are responsible for properly caring for their wigs after delivery.

Improper washing, excessive heat, chemical treatments, coloring, bleaching, cutting, brushing, or styling may damage the wig and may void any applicable return or replacement policy.

We recommend following our wig-care instructions to help maintain the quality and longevity of your unit.

8. Color Disclaimer

Colors may appear slightly different depending on lighting, photography, and individual screen settings.

While we make every effort to accurately represent our products, slight variations in color should be expected.

9. Customer Information

Customers are responsible for providing accurate contact, billing, and shipping information.

VÄILA GALLARĒ is not responsible for orders affected by incorrect information provided at checkout.

10. Cancellations

Cancellation requests must be submitted within 24 hours of placing an order.

Once an order has entered processing, customization, or production, cancellation may no longer be available.

11. Refunds

Approved refunds will be issued to the original payment method.

Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Shipping fees may be non-refundable unless the order was incorrect or damaged due to an error on our part.

12. Privacy

We respect your privacy and only use customer information as necessary to process orders, communicate with customers, provide services, and fulfill business obligations.

We do not sell or intentionally share customer information with unrelated third parties.

13. Disclaimer

All products are intended for personal use. VÄILA GALLARĒ is not responsible for damage resulting from improper installation, maintenance, styling, coloring, bleaching, washing, or use of products that are incompatible with the wig.

14. Agreement

By placing an order with VÄILA GALLARĒ, you confirm that you have read, understood, and agreed to these Terms & Policies.

If you have questions before placing an order, please contact us at:

Email:  support@vailagallere.com
Instagram: VÄILA GALLERĒ
Website: Vailagallere.com

Thank you for supporting VÄILA GALLARĒ.